Google Cloud services face outage in London, Revolut services down too

Google Cloud disruption in London affects Revolut services

Activelifezero.com – A disruption affecting Google Cloud infrastructure in London on Tuesday created problems for several online services, including Revolut, whose customers encountered interruptions involving core banking functions such as card payments and cash withdrawals.

Google identified service issues within its London region and said its engineering teams were working to investigate the problem at the data center serving that location. The incident affected multiple Google Cloud products, creating the potential for knock-on disruptions for businesses and platforms that depend on the company’s infrastructure in the area.

For customers, cloud outages can be especially visible when they affect services used throughout the day. Banking apps, payment processing, account access and customer-support systems may all rely on external computing infrastructure, even when the company delivering the consumer-facing service is separate from the cloud provider operating the underlying systems.

Revolut customers face interrupted banking functions

Revolut said it was experiencing a service disruption across multiple products. Its status page showed that most services were either unavailable or only partly available, including card transactions and ATM withdrawals.

“We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe,” Revolut said on X.

The bank’s statement addressed two central concerns that often arise during a technology outage: whether customers can use their accounts normally and whether balances or personal information remain secure. Revolut said customer funds and data were safe while the disruption continued.

A person familiar with the matter said the Revolut outage was tied to the Google Cloud disruption. That connection illustrates how a fault at a regional cloud facility can extend beyond one company’s own systems, affecting organizations that use the same computing environment for applications, databases or other digital operations.

For people unable to make card purchases or withdraw cash, such outages can have immediate practical consequences. Customers may need to rely temporarily on another payment method, keep an eye on official service updates and wait for individual features to return. The availability of one function does not necessarily mean all related features are working, as outages can affect services unevenly.

London cloud region under investigation

Google said its engineers were examining the London-region issue. The company had not immediately provided further detail about the cause, scope or expected timing for a full recovery.

Cloud regions are designed to provide computing resources in particular geographic areas, helping organizations run services closer to users and meet operational needs. Even so, disruption in a regional environment can affect a broad range of customers when several businesses use overlapping infrastructure.

The incident also highlights the difference between an outage at a cloud provider and a problem confined to a single consumer app. A bank or online platform may have its own status page and customer communications, while the cloud provider separately investigates the technical issue. As a result, updates can appear at different times and may describe different parts of the same wider disruption.

Google Cloud operates services used by companies to host applications, store data, manage computing workloads and support digital products. When a regional component experiences difficulty, the customer impact can vary depending on how each organization has built its systems and whether it can shift operations elsewhere.

Separate online-banking access issue in Germany

In a separate development, ING Germany said customers were having trouble signing in to its online banking service and mobile banking app because of a technical issue.

The information available did not establish that ING Germany’s login problems were connected to the London Google Cloud disruption. The reports involved different organizations and described different service impacts: Revolut customers faced widespread availability issues across banking features, while ING Germany cited difficulties accessing online and app-based banking.

For customers of either institution, an inability to log in can prevent routine tasks such as checking balances, reviewing transactions, making transfers or managing account settings. Financial institutions commonly use service-status channels and direct notices to communicate during such events, particularly when a problem affects payment access or account availability.

Tuesday’s disruptions serve as a reminder that modern financial services depend on a chain of connected technology providers. A consumer may see a payment card, an ATM or a mobile app as a single service, but those tools can involve banking systems, networks, software platforms and cloud infrastructure working together in the background.

Revolut said customer money and data remained safe as it dealt with the interruption, while Google’s engineering team continued investigating the London-region issue. Customers affected by unavailable functions were left waiting for services to be restored as the technical disruption unfolded.